Booking Terms and Conditions
You must be over 18 years of age.
All bookings made must be made in writing to our email address firstname.lastname@example.org or via one of our social media platforms.
If booking airport transfers we will require a copy of your flight confirmations to ensure flight information given is accurate. If you provide us with inaccurate information you maybe liable for additional charges
All bookings are only valid for the journey stated. Any additional collections or drop offs must be notified to us at least 24 hours before the agreed booking, and we reserve the right to charge additional sums of changes to the booking.
We are unable to carry animals, with the exception of guide dogs, without prior agreement.
We have strict no-smoking policy in all vehicles in accordance with private hire licencing rules.
Our drivers will use up to date satellite navigation systems to decide on the most efficient route on the day.
We reserve the right to refuse to take any passenger who is suspected to be under the influence of drugs or alcohol and poses a threat to the driver or other passengers
Clients will be held responsible for any damage they cause to the interior or exterior of our vehicles, extra charges will be levied to make good any damage or any valeting required to restore the vehicle to full working order
All children under the age of 14 must be accompanied by a parent/carer
Child seats are to be provided by the client, and it will be their responsibility to install it. We are able to look after any car seats whilst you are holiday with prior agreement.
We reserve the right to charge additional waiting times 1 hour after the landing of your flight or agreed collection time. Our rates are £24.00 per hour, charged at £6.00 per 15 minute unit. Any additional parking charges incurred as a result of extended waiting times will also be re-charged.
We will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details. Your order is only accepted once we confirm it to you with a booking confirmation document issued during our normal working hours. It is your responsibility to check the details are correct.
Whilst we endeavour to get you to your destination on time. Adverse traffic conditions and other incidents such as, unpredictable traffic hold ups, adverse weather conditions and strike action, beyond the operator’s control may cause delays. We will keep you updated should a delay arise. We we cannot be held responsible for delays caused by circumstances out of our control, that cause you to miss your flight or other onward connection.
All carriers are insured in accordance with legal requirements which include . All legal liabilities to third parties to include damaged property and personal injury. The carrier’s maximum liability to you for loss or damage to luggage is limited to £500.00 in total. Liability for such loss will only arise where the carrier has been negligent.
Once we have your written booking request we will send you an invoice as booking confirmation. We request this invoice is paid by electronic bank transfer or cheque one month before the date of travel unless otherwise agreed with us.
You have the right to cancel your booking at any time, however as we offer a personal service where time has been allocated to your booking, we reserve the right to withhold sums as cancellation charges as follows:-
Cancelled within one month – full refund
Cancelled 3 weeks before – 75% refund
Cancelled 2 weeks before 50% refund
Cancelled 1 week before 25% refund
In order to cancel a booking you need to call the office or email us to confirm.